University of Hawaii, Honolulu, HI

B.S., Computer Science (expected Spring, 2018)

Oregon State University, Corvallis, OR

B.S., Computer Science

Computer Technician, UH Information Technology Services

www.hawaii.edu/its/

• Assisted users with general technology questions
• Assisted users with university account issues
• Assisted users with IT policy questions
• Responding to ITS Help Desk email and phone lines
• Monitor health of ITS infrastructure utilizing tools such as Icinga, including phones systems, Access points, and network system
• Monitor University Data Center environment
• Providing on site assistance to university faculty and staff
• Assist users with configuring security settings on IOT devices

Help Desk Consultant, UH Information Technology Services

www.hawaii.edu/its/

• Assisted users with general technology questions
• Assisted users with university account issues
• Assisted users with IT policy questions
• Responding to ITS Help Desk email and phone lines
• Monitor health of ITS infrastructure utilizing tools such as Icinga, including phones systems, Access points, and network system
• Monitor University Data Center environment

Lab Monitor, UH Information Technology Services

www.hawaii.edu/its/

• Ensured cleanliness of computer lab
• Maintained software of lab computers
• Assisted users with general technology questions
• Assisted users with university account issues
• Assisted users with IT policy questions
• Restock computer lab supplies

IT Student Assistant, Department of Transportation, Airports Division

hidot.hawaii.gov/airports/

• Resolving basic tickets, including troubleshooting simple computer issues
• Taking inventory of deployed work stations as well as peripherals
• Installing base images on workstations and deploying them to different departments
• Assisting in creating templates for common department documents